petron77 Privacy Policy

1. Information Collected

When you register an account, use our services or interact with the petron77 platform, we collect various types of information to enable us to provide you with a complete and secure service. This information falls into two main categories.

Information you provide directly:

• Full name as it appears on your identity card (MyKad) or passport
• Date of birth for age verification purposes (21 years and above)
• A valid email address and mobile phone number
• Account password (stored in encrypted form)
• E-wallet account information such as Touch 'n Go eWallet, DuitNow and ShopeePay for deposit and withdrawal purposes
• Any identity verification documents uploaded during the KYC (Know Your Customer) process

Information collected automatically:

• Device IP address and browser type used
• Session data, including login and logout times
• Game activity records and financial transaction history
• General geolocation data based on IP address
• Technical device information such as operating system and screen resolution

2. Purpose of Data Collection and Processing

petron77 uses your personal information for legitimate purposes only. We do not process your data beyond the scope stated in this privacy policy without your prior consent.

• Verifying your identity during the registration process and when logging in to your petron77 account
• Processing deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and crypto assets including USDT, BTC and ETH
• Meeting legal compliance obligations and international licensing requirements that require age and identity verification
• Preventing fraud, money laundering and suspicious activity on the platform
• Providing effective customer support via live chat and email in Malay and English
• Sending account-related notifications, security updates and promotional information that you have agreed to receive
• Analysing usage patterns for the purpose of platform improvements and user experience
• Monitoring gambling activity for the purposes of the Responsible Gambling programme

3. Disclosure to Third Parties

petron77 takes a strict approach to disclosing data to third parties. In general, your personal information will not be shared except in the following circumstances:

• Payment Service Providers: Transaction information is shared with approved payment providers solely to process your deposits and withdrawals. These providers are bound by strict confidentiality agreements.
• Game Software Providers: Certain technical data required to ensure games function correctly may be shared with approved game developers. No financial information or full identity details are disclosed in this context.
• Authorities and Regulatory Bodies: petron77 will disclose information to competent authorities when required by law, court order or international licensing requirements.
• Fraud Prevention Services: In efforts to combat fraud and money laundering, certain information may be shared with approved third-party fraud detection systems.

petron77 has never and will never sell, rent or disclose your personal data to advertisers, data brokers or any third party for marketing purposes without your explicit consent.

4. Data Storage and Security

The security of your data is a technical and operational priority for petron77. We implement multiple layers of protection to ensure your data is always secured.

Your personal data is stored on servers located in certified data centres that comply with international security standards. All sensitive data is encrypted at rest and in transit using AES-256 encryption and TLS 1.3.

• Account passwords are never stored in plain text — they are processed through a one-way hashing function that cannot be reversed
• Administrative access to the user database requires multi-factor authentication (MFA)
• Security monitoring systems operate around the clock to detect any suspicious activity
• Regular security audits are conducted by independent parties to ensure our infrastructure remains robust

In terms of retention periods, petron77 retains your account and transaction records for as long as your account is active and for the periods required by applicable licensing and legal requirements. Once that period has ended or when you request data deletion, your information will be securely deleted from our systems.

5. Cookies and Tracking Technologies

The petron77 platform uses cookies and similar tracking technologies to enhance your experience and ensure the security of your session.

Types of cookies we use:

• Session Cookies: Required to maintain your login session and enable secure account authentication. These cookies expire automatically when you close your browser or log out.
• Preference Cookies: Store your language preferences and display settings so you do not need to reconfigure them each time you visit the platform.
• Analytics Cookies: Collect anonymised usage data to help us understand navigation patterns and improve website functionality.
• Security Cookies: Help detect suspicious login attempts and protect your account from unauthorised access.

You can manage or delete cookies through your browser settings at any time. However, disabling certain cookies may affect platform functionality, including the ability to log in to your account.

6. Your Rights as a User

As a petron77 platform user, you have clear rights regarding your personal data. We respect and facilitate the exercise of these rights.

• Right of Access: You may request a copy of the personal data we hold about you at any time. Such requests will be processed within a reasonable timeframe.
• Right of Rectification: If you find that the personal data we hold about you is inaccurate or outdated, you have the right to request its correction promptly.
• Right of Erasure: In certain circumstances, you may request the deletion of your personal data. Please note that such requests may be subject to legal record retention and licensing obligations.
• Right to Restriction of Processing: You may ask us to limit how we process your data in certain situations, such as when you are disputing the accuracy of the data.
• Right to Withdraw Consent: You may withdraw consent previously given for specific data processing activities, such as receiving marketing communications, without affecting the validity of processing carried out prior to the withdrawal.
• Right to Complain: If you believe your data is being processed improperly, you have the right to lodge a complaint with the relevant regulatory body.

To exercise any of the above rights, please contact the petron77 customer support team, available 24/7 via live chat or email.

7. Changes to This Privacy Policy

petron77 reserves the right to update or modify this privacy policy from time to time to reflect changes in our service practices, legal requirements, or developments in the online gambling industry.

When material changes are made, we will notify you via a clear notice on our platform or through your registered email. The "Updated" date at the top of this page will be revised each time this policy is reviewed.

By continuing to use the petron77 platform after any changes to this privacy policy take effect, you are deemed to have accepted the updated version. We encourage you to review this page periodically to stay informed about how we protect your data.

8. Contact Us Regarding Privacy

If you have any questions, concerns or requests relating to this privacy policy or petron77's management of your personal data, we welcome your feedback.

The petron77 customer support team is available to assist you 24 hours a day, 7 days a week through the following channels:

• Live chat directly on the petron77 platform — immediate support in Malay and English
• Support email: [email protected]

Requests relating to access, correction or deletion of personal data will be acknowledged within a reasonable time and processed accordingly. Please clearly state the type of request and include sufficient account information for us to verify your identity.